FAQ
A few useful answers before the first call.
If your question depends on the particular workflow or business context, the contact page is the best place to start.
AI voice agents, workflow automation, system integrations, and the operational design around them—especially where leads, calls, bookings, CRM data, or repeatable tasks are involved.
No. It picks up the moment nobody is free to: after hours, mid-job, or when calls come in back to back. Anything that genuinely needs a person still reaches one—the system just makes sure nothing falls through in between.
No. You use the calendar, spreadsheet, or CRM you already check today. The automation runs in the background and hands you information in a format you already understand.
That is normally the starting point. The best approach depends on the existing CRM, calendar, messaging, data, and hand-off processes that the system has to support.
A discovery conversation is used to understand the need, constraints, dependencies, and outcome. The proposed scope then reflects the actual system rather than a generic package.
Yes. Communication and delivery can be planned around the team, operating hours, and the type of support the project needs.
It transfers the call to a person if one's available, or flags it as a callback task if not. Either way it doesn't just guess or let the caller hang up wondering if anyone got the message.
The hand-off, required documentation, and any ongoing support arrangement are discussed as part of the project scope so ownership stays clear.
Every system is built with monitoring and an owner alert for the moment something fails, so it gets caught the same day rather than discovered a week later through a frustrated customer. Support arrangements are agreed upfront, not left vague.
The build itself is a one-time setup fee. Ongoing usage — voice-agent minutes, SMS or WhatsApp messages, hosting — runs through your own accounts (Vapi, Twilio, etc.) and bills you directly at their cost, with no markup added on top.
Each system should be designed with the data it handles, the tools it touches, and appropriate access controls in mind. Specific requirements are addressed during the project design.
Still unclear?