Refund & Cancellation Policy

1. Overview

I stand behind my work. If you're not satisfied with the deliverables, we will work together to resolve the issue or discuss refund options. This policy outlines the terms for refunds and cancellations.

2. Refund Eligibility

You may request a refund if:

• The deliverables do not meet the agreed specifications outlined in the Statement of Work (SOW)
• The project is not completed within the agreed timeline without valid reason
• There are critical technical issues that prevent the system from functioning as intended
• The refund request is made within 30 days of project completion

3. Refund Process

To request a refund:

1. Contact me within 30 days of project completion with specific details about the issue
2. I will review the issue and provide a solution or adjustment
3. If the issue cannot be resolved to your satisfaction, we will discuss refund options
4. Approved refunds will be processed within 7-10 business days

4. Non-Refundable Situations

Refunds will not be provided if:

• The project was completed as per the agreed SOW and specifications
• The refund request is made more than 30 days after project completion
• The issue is due to client-side changes or misuse of the system
• The client fails to provide necessary information or access required for the project
• The project was cancelled by the client after development had begun

5. Cancellation Policy

Before Development Starts: Full refund of the deposit if cancelled before development begins.

During Development (0-50% Complete): 50% refund of total project cost. The remaining 50% covers work already completed and resources allocated.

During Development (50%+ Complete): No refund. The project cost is non-refundable as significant work has been completed. However, I will complete the project or provide a partial deliverable.

After Deployment: No refund. The system is live and fully functional.

6. Modifications and Adjustments

If you're not satisfied with specific aspects of the deliverables, I will work with you to make reasonable adjustments at no additional cost within 30 days of project completion. Major changes or additional features beyond the original scope may incur additional costs.

7. Payment Method Refunds

Refunds will be processed back to the original payment method used. Depending on your bank, refunds may take 5-10 business days to appear in your account.

8. Dispute Resolution

If there's a disagreement about refund eligibility, we will discuss the issue in detail. If we cannot reach an agreement, the matter may be escalated through the payment processor's dispute resolution process for that transaction.

9. Changes to This Policy

I reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to the website.

10. Contact Us

If you have questions about this policy or need to request a refund, please contact me at:

• Email: faizan@uzzaman.dev
• WhatsApp: +91 6290 182 317