Selected work
Portfolio build · voice AI and CRM
A better first response for HVAC enquiries
An inbound voice flow for a service business that cannot answer every call while the team is out doing the work.
The business problem
When calls arrive during a busy job, a potential customer gets voicemail or a delayed callback. That is a bad moment to lose context.
The system response
The agent answers, gathers the reason for the call, qualifies the enquiry, and passes the booking context into the next business workflow.
Designed outcomes
- A consistent first response
- Cleaner booking context
- Lead details ready for follow-up
- Less manual call triage
Signal map
InputLive hand-offOutput
Missed callUseful lead
Stage / Call to context
Every implementation is scoped around its actual operating environment, existing tools, and the role people need to keep in the loop.
System ingredients
Retell AIGoHighLeveln8nTwilio
Your workflow